New Users Praise Pursuit Tech Support
24 Feb 2022
Jewellers who have made Pursuit their EPoS and stock management systems partner have voiced praise for its user support services. Independent and multi-shop retailers have been switching to the market leading software innovator’s all-embracing business platform at the fastest rate in its history.
Over time, Pursuit has built up a highly proficient user support team which, from automated software installation onwards, takes care of everything from system training, commissioning and upgrades to routine guidance.
Support is delivered by a combination of interactive screen sharing, Zoom-type face-to-face contact and – for quick answers – phone, text messaging and email. New Pursuit users extolling the quality of help provided include Paul David Jewellery, Silver Tree and The Amber Shop.
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Expressing gratitude for having a dedicated support person, Lucy Rubin, director of Paul David, which has shops in Glossop and Marple, states that help and patience have been second to none, and that support has gone the extra mile to make staff feel in safe hands. And ‘Brilliantly’ is how Jeremy Fournel of the Amber Shop & Museum, Southwold, sums up the way Pursuit’s support team performed in helping with the recent introduction of the system.
Comparing Pursuit with the system it has replaced, Hannah Gibson, managing director of Lancaster retailer Silver Tree, says: “I am a big believer in the phrase ‘people buy from people’ and it’s the people in your business that make the difference…I wished we would have made the move sooner.”
Republic of Ireland jeweller Brian De Staic has shops in Dingle, Tralee, Killarney, and has been a Pursuit user for the past eight years. It has recently upgraded to Lifestyle till technology. In expressing thanks for the support received in implementation, Doreen Moriarty, responsible for system administration, comments on how smoothly the process went.
Image: Mike Burns, Managing Director, Pursuit Software
Mike Burns, Managing Director, Pursuit Software, explains,
“We believe that deeply informed and responsive technical and training support is as important as our system itself.
“To demonstrate the way Pursuit works to potential new users, many years ago we introduced live computer-to-computer linkups. This proved highly successful, leading us to evolve the technology and create interactive tools for enhanced user support. During the pandemic, where lockdowns prevented in-the-shop system training by Pursuit personnel, remote access gave us an extremely effective alternative – as confirmed by feedback from new members of our user community.
“Our support team people provide routine, everyday assistance, and for training where a jeweller has a group of shops, with a tool like Zoom, they could set up a virtual classroom.”
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Source: Pursuit